![]() If you have asked to collect the Products from our premises, please allow a minimum of 24hrs to have the Products moved from our warehouse to our retail stores for collection. Failure to inform us of special requirements will be a failed delivery and you will be charged for a second delivery if necessary. ![]() We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk. ![]() This can include steps, narrow doorways, soft path ways, road access, etc. In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers by emailing us at. Should this happen, we will contact you immediately with an estimated delivery time and should this time be unsatisfactory we will offer you a full refund.Ĩ.5 Helpful information to ensure efficient deliveries Unfortunately on occasion we may realise that a Products are out of stock after we accept your order. We will always do our best to always meet our delivery times, but at times deliveries may take a little longer, particularly around busy periods such as sales and public holidays.
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